Android
On the Android device go into the main Settings app.
Type the word Location into the search box at the top and press the magnifying glass icon.
Tap on Location in the list (Biometrics and Security section)
Under Privacy tap on Location
Make sure the switch is On
Tap on Improve Accuracy and make sure all options are on.
Now find the Motivity icon in the apps list.
Tap and hold your finger on it and then press the i / App Info option
Tap permissions
Make sure Location is switched on
iOS
On the iphone or ipad go into the main Settings app.
Click on Privacy
Click on Location Services
Make sure it's switched On
Now click on Motivity lower down the screen
Click on Location and ideally change access to 'Always'
Make sure Precise Location is On.