If you are having issues with jobs being delivered to and from an engineers phone or tablet in a timely manner, then barring poor signal, it is likely the settings on their phone could be slowing data transmission down.
Here are our recommendations to get the best performance from the Motivity Workforce Android app
Switch Mobile Data ON.
This is paramount for job data to be sent when out of the office.
You can usually find this option under: Settings - Connections - Data Usage - Mobile Data switch ON
Switch Wi-Fi OFF
Unless you are explicitly using a wi-fi hotspot or a wi-fi only device, we recommend turning Wi-Fi off.
This stops your device connecting to random Wi-Fi points when travelling about. A lot of Wi-Fi access points require you to sign in to actually get onto the internet.
Some older devices think you're connected to Wi-Fi at this point, even though data will be blocked until your sign-in / register
We've found newer devices are less prone to this issue.
You can usually find this option under: Settings - Connections - Wi-Fi switch OFF
Turn off Mobile Data Saver
This is usually under: Settings - Connections - Data Usage - Data Saver OFF
Or alternatively some devices have the option to exclude apps from Data Saver so you can add Motivity into this exceptions list
Check the Battery Usage / Background Activity Options
Find the Motivity app in the app list on your phone
Tap and hold your finger on the app and then choose App Info from the pop up menu
Next tap on the Battery option
Make sure Allow background activity is switched ON
Go back a stage to the App Info page and tap on Optimise Battery Usage option
Near the top of this Battery Usage page make sure the drop down option is set to All (and not Apps not optimised)
Press the magnifying glass button at the top right of screen
Type Motivity into the search box
You will see the Motivity app appear in the list in the lower part of the screen.
There is a little switch show to the right of this. Just tap on it to make sure it is switched off
Permissions
Find the Motivity app in the app list on your phone
Tap and hold your finger on the app and then choose App Info from the pop up menu
Tap on Permissions and make sure all the switches are ON