Billing Policy

Motivity is billed on a per-user, monthly subscription model. This article explains what roles are charged, how adding or removing users affects your bill, and what happens at renewal.

The following roles require a paid user licence:

Each licence is charged monthly whether or not it is actively used.

Invoices are issued on the 1st of each month, in advance for that month's service. Payment is due by the 1st. If payment is not received, Motivity reserves the right to suspend the service.

All payment obligations are non-cancellable and fees paid are non-refundable (Terms & Conditions, Section 6).

You can add users to your account at any time during the contract term.

To add a user, contact the Motivity support team via the in-app chat. Users are added to your existing contract — no new contract is required.

Please note that licences added part-way through a billing month are charged in full from the 1st day of the following month.

User licences remain chargeable for the full duration of your contract term. Reductions take effect at renewal only.

To reduce the number of licences, notify us at least 1 calendar month before your contract renewal date — by email to customerservice@motivitymobile.com or in writing.

Have in mind that if no reduction request is submitted before the renewal date, your subscription will automatically renew at the current number of licences (Terms & Conditions, Section 9).

Your contract has an initial term of 12 months. After that, it automatically renews annually at the then-current licence fee.

To cancel the service, give 1 calendar month's written notice before the renewal date, by email to customerservice@motivitymobile.com.

Appstation Ltd reserves the right to adjust fees at renewal, with at least 3 calendar months' prior written notice (Terms & Conditions, Section 7).